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Education Centre

Newest Articles Date Posted

Customer Shopping Behaviour

SME# 1 Customer Shopping Behaviour
Why do customers behave as they do when shopping?


Sales Meeting Express Agendas

Sales Meeting Express was designed to give managers a “paint by numbers” resource for conducting high quality skill development meetings with a minimum of preparation time.


Loyalty by default or loyalty by design

I found myself pondering this question this month as I waited for a gas fireplace repair part to arrive. The technician that diagnosed the problem ordered the required part and advised it would take 2 weeks to arrive.


More vehicle sales from the service lounge

Is one of your best customers sitting in your service department lounge right now? Many vehicle salespeople will answer: "uh I dunno - why?"


Lessons from the huddle… increase satisfaction by lowering expectations!