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Education Centre

Welcome to our Education Centre. To find your topics of interest, use the search box to search by keyword or choose a category to view listed articles.

Newest Articles Date Posted

Stop selling and start helping

What makes a good sales presentation? Many salespeople get the idea that if they are able to dump everything they know about the product onto the customer they have made a good presentation.

17/08/2012

Stop launching them after the demo!

We have always said that the secret to higher closing ratios is not through strong-arm tactics or tricks at the end of the process. The key to higher closing rates is in helping lead more people further in the buying process more often.

17/08/2012

Six Ways Salespeople Help Prospects Create Objections

This is one of those things that unless someone points it out to you... you might not even realize you are doing it. How do salespeople shoot themselves in the foot by helping prospects create objections?

17/08/2012

Shelving the price issue

A common complaint we hear from salespeople goes something like this: "Why is it that practically the first thing out of a new prospect's mouth is a price question?

17/08/2012

Service Advisors are (sales) People Too!

Dealership's upper management most often come up through the sales side of the business. It isn't surprising then that sometime we see a lack of appreciation, understanding, and attention to the service advisor role.

17/08/2012