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Education Centre

Welcome to our Education Centre. To find your topics of interest, use the search box to search by keyword or choose a category to view listed articles.

Newest Articles Date Posted

Telephone Techniques, Part 2 of 2

To develop better telephone prospecting skills. How to be prepared on the phone, develop a script and a look at Telephone Do's and Don'ts.

Materials: Flip Chart, Open Mind.
Time Needed: 25-30 Minutes
SME #22

Review (3 Minutes)

21/08/2012

Telephone Techniques, Part 1 of 2

How can we use the telephone to generate more business? Role-play incoming calls and telephone scripts with the group, and learn the importance of being prepared.

21/08/2012

Selection

Learn how to increase the quality of Selection with the customer by asking the right questions during your interview stage with them.

Materials: Flip Chart, Open Mind.
Time Needed: 20-25 Minutes
SME #7

Review (3 Minutes)

21/08/2012

Presentation

Teach your team how to do a professional product presentation while maintaining control and enthusiasm. Through discussion and role-play they will learn how to find out needs and wants in order to present the Features, Advantages and Benefits (F.A.B.) that are important to the customer.

21/08/2012

Objections, How to Justify “Current Market Value ” of Trade-ins

Learn effective techniques in justifying C.M.V. Through discussion with the group, look at mental re-conditioning of a customers expectation of the value of their trade-in.
Materials: Flip Chart, Open Mind
Time Needed: 30 – 35 minutes
SME #13

21/08/2012