SME# 22 Resolving Objections
How do we resolve objections so a customer feels comfortable saying yes?
Participants understand why objections occur and what the most common ones are.
Participants learn how to professionally approach objections and work with the customer to resolve their concern.
Suggest to the group: “It is normal and natural for customers to have uncertainty in making a buying decision. It remains a significant purchase and for most people second only to their home.
Today we are going to look at some common objections and sharpen our skills in helping the customer resolve them.”
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