SME# 25 Delivery - Appointment Structure
How do we conduct the Delivery to make it exciting and informative for the customer?
Participants understand how to structure the activities of the Delivery appointment.
Participants learn how to leverage social media and take the opportunity to seek referrals.
Suggest to the group: “Today we are going to look at the Delivery appointment to review all the things that will make it a great experience for the customer.”
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