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SME# 26 Follow-up - Pre-sale

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What should we do to follow up a customer who shopped but was not ready to make a decision?

Learning Objectives:
Participants understand why we need to be proactive with customers who are still in the decision-making process.
Participants learn and practice how to structure the call to these customers and increase the likelihood they will re-engage with the dealership.

Suggest to the group: “despite our best efforts and the suitability of the vehicle, the customer may not be ready to explore Terms to Own and make a decision on the day we meet them. Today we are going look at the “why” and how to re-engage them in the buying process.”

Preview ends here. More? Download the e-book here for 30 meetings.

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