SME# 5 Why Adaptability?
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Why is adaptability the best approach to serving our customer?
Learning Objectives:
Participants understand how adaptability provides the dealership the best approach to serving the modern customer and a real advantage over competitors following out-dated sales processes.
Participants learn how adapting to the research and speed of the customer is not permission to short cut activities that the customer needs to feel comfortable with the purchase.
Participants learn appropriate adaptations for the repeat customer they know well.
Opening
Suggest to the group: “Today we are going to remind ourselves of the key advantages adaptability in our sales approach provides and how we can adapt to the individual customer”.
Preview ends here. More? Download the e-book here for 30 meetings.
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Copyright © 2008 by ISI/PAL Automotivaters Inc.
Copyright © 2018 by ISI/PAL Automotivaters Inc. If you share this, print it out, or reproduce it in any way, please retain this copyright statement.
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Stereotyping