SME# 8 Starting Right
How can we obtain permission to understand their needs and take notes?
Participants understand how Consultation is critical to providing the best buying experience for the individual customer and therefore the most customers saying yes to the purchase.
Participants learn how to communicate the value to the customer of our questions and note taking.
Suggest to the group that: “collecting good information about our customers is a great way to increase the chances we will sell not only the current vehicle but the next ones as well.”
“Today we are going to look at what note taking does for us to increase our sales and how we can easily get permission from the customer to do so.”
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