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Education Centre

Welcome to our Education Centre. To find your topics of interest, use the search box to search by keyword or choose a category to view listed articles.

Newest Articles Date Posted

SME# 10 Consultation - Confirming Their DBM

How do we summarise what we have learned in Consultation and confirm that we understand what is most important to cover in the vehicle experience?  


SME# 9 Consultation - Best Questions

What do you need to ask to verify the customer’s selection is the best match to their needs? 


SME# 8 Starting Right

How can we obtain permission to understand their needs and take notes? 


SME# 7 Stalls and Positive Guidance

What should we do when a customer is resistant immediately on being greeted? 


SME# 6 What Came Before?

How do we get things started well when meeting a new customer?