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SME# 24 Delivery - Preparation

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How do we prepare to make the Delivery special for the customer? 

Learning Objectives:
Participants understand how important the Delivery is to overall customer satisfaction.
Participants learn how the appropriate preparation steps and communication makes the process high service and enjoyable for the customer.

Suggest to the group: “Today we are going to review our preparation for Delivery procedures. We want to make sure that the experience is special for every customer – and that takes good coordination and communication.”

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