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Work habits / personal development

Newest Articles Date Posted

Boss! That's my customer!

Whose customer is it anyway? The factory and dealership often have very different ideas about who owns the customer but what about salespeople?


Are you on the phone - Why not?

Even after 20 years of training and consulting in the auto industry we are still surprised by some of the salesperson behaviors that are so counterproductive yet resistant to change. The ineffective use of the telephone is one.


Activity and Achievement

You know... it is really hard sometimes to listen to how much complaining some sales teams do about the quantity or quality of traffic on any given day/week/month. As salespeople, we really are in control of our destinies - more so than many professions.