Fixed Operations

Have a strong knowledge of the things they can do to positively affect their environment, Know how to exceed customer expectations with validation and anticipation, Understand various motivators and demotivators of different personality types, Know what the key metrics are to have a clear perspective in their department.

A must-attend for Service & Parts Advisors, Service Reception, Appointment Coordinators, BDC, Warranty Administrators, and Tower Supervisor. Give your team the structure to elevate every area of the customer experience while boosting departmental operating profit and top-level CSI.