Fixed Operations

Have a strong knowledge of the things they can do to positively affect their environment, Know how to exceed customer expectations with validation and anticipation, Understand various motivators and demotivators of different personality types, Know what the key metrics are to have a clear perspective in their department.

A must-attend for Service & Parts Advisors, Service Reception, Appointment Coordinators, BDC, Warranty Administrators, and Tower Supervisor. Give your team the structure to elevate every area of the customer experience while boosting departmental operating profit and top-level CSI.

Equip service technicians, service advisors, and parts advisors with the skills, mindset, and techniques inspired by Formula One teams to optimize efficiency, accuracy, communication, and teamwork in the service department.

In Sales and Service, we serve the same customers but provide different benefits to them. After-sales service ranks high on the list of priorities. However, many salespeople need to remember to tell customers about the great things their dealership does to meet and exceed customer expectations.

Our service department services solve only 5 basic customer needs and everybody wants them! Take control of our schedule and stop lighting your own hair on fire. Conceptual selling to fill more needs and increase labour and parts sales!

Equip participants with the knowledge and tools to run an efficient and profitable service department by focusing on productivity, efficiency, technician management, and customer satisfaction.

Techniques for enhancing communication skills within the team, Role-playing exercises for real-life scenarios, Desk Work – Fixed Operations Strategy Review and more…