In-Person , In-Dealership or Conference Centre (8 hours)
Includes all Fixed Operations Managers, General Managers
Online Live 2 – 3 hour sessions Online Live instructor led vias Zoom platform
Includes all Fixed Operations Managers, General Managers
Participants will examine the culture within the department. Various mindsets and beliefs.
Participants will understand the thoughts from outside of our industry and look at what makes a service organization great.
Participants will understand that if we want someone to change behavior we need to understand how the change sounds from their perspective. Why Change? For Who? Why is that better?
Participants will overview the Service Cycle and why this flow is a logical path to follow. The order of things can create or control chaos.
Participants will understand what numbers matter the most and how we can be deceived by looking at too few of the KPI’s. Keep it simple but track the essentials.
Participants will know the effects of time compressions on our job outcomes. Can rushing save time if we skip essential items? We need to be able to see clearly through the common illusions.
Participants will understand time management and profitability. Compare common practice to best practice. Illusions are a powerful trap, how do we separate what we can and cannot control by changing our strategy.
Participants will know the common goal used to create structure can produce an opposite effect.
Participants will examine the various customer types and understand what builds value in their minds.
Participants will understand the difference between our sympathy for our customers situation and actions that actually solve their problem.
Participants will learn how to deliver effective, short and concise training meeting to develop your staff.
This will help me in changing the attitudes and “vibe" in the department.
Booking internal was a problem for me. This solution was so obvious!
Great interaction with the other managers. The trainer knew his stuff very well.
How to slow things down on the incoming appointment will really help us.
We were stuck selling products by what they are called rather than what they do for the customer.
better objection handling and overcoming procrastination.
Role Play sessions were really helpful.
I have a better knowledge of how to motivate my staff and keep daily disciplines going.
How to present our service products to the customer.
This showed a better way to handle heat scores or stop them before they became problems.
Get a detailed look at what you'll learn and how this course can benefit you. Dive into the full course syllabus to see the topics covered, key learning objectives, and more!
Practical Skills Days are a fantastic way to take all of the content knowledge from any course and put it to work in the real world.
The practical application of the new skills learned in the course will build the confidence and competence of the team to perform at a higher level with your customers.
These action-packed days use real-life simulation scenarios Online Live Via Zoom or In-Person hands-on demonstrations with your team in their own working environment.
Our trainers will engage the management with their teams to improve coaching skills and strategies and deliver a top-level customer experience.
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We will be a better team when I get this rolling.
Great trainer with solid knowledge.
I’m re-motivated to make some positive changes.
Strategy. Execution. Achievement.
Strategy. Execution. Achievement.
Strategy. Execution. Achievement.
Automotivaters is more than a training and development company. We work with your teams to implement strategies, build skills, and drive sales performance in all dealership departments.
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