Professional Sales Course for Performance Improvement

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In-Person at the Dealership

Duration: 12 Hours

Online Live via Zoom

Duration: 12 Hours

Program Overview

This course is designed for Sales Consultants with little experience or those wanting to reach their full potential. Much has changed since they started their jobs, and we all need to be up to date with the realities of the highly researched shopper in a socially distanced world!

Some customers are very sensitive, and their short-list is shorter than ever before. They are in varied states of comfort, visit fewer dealerships, and are highly knowledgeable.

Having some experience, this group of sales consultants have all faced individual challenges, successes and frustrations in their careers up to now.

This course allows them to identify better what they need to adjust to boost them up the sales board!

We review the sales process so they can be sure that they are not missing important elements and give them more challenging scenarios to improve their skills and confidence.

Learning Objectives Modules 1 & 2

Psychology of selling
- Understanding the automotive industry and how a client-focused approach to selling follows success principles.
- Eliminate negative preconceptions and develop a personal success formula.
- Help participants understand the buyer decision process. Unlock why buyers behave as they do.
Leadership of the buying process and transitions
- To have participants see how our selling best practices exactly mirror the client decision-making process.
Overview of the Buying Cycle
- Participants will understand the importance of taking a leadership role in the buying cycle.
Introduction
- Participants will have an understanding of how to conduct a proper Introduction and Transition to the Consultation.
- Participants learn word tracks to identify the shopper who has already selected a vehicle from online research.
- Participants learn how to prepare for and introduce themselves to a BDC-generated appointment.
Consultation
- Participants will be able to conduct a proper consultation to get an understanding of the client’s needs, lifestyle, budget, and vehicle requirements.
- Participants learn to adapt their approach to meet the needs of a customer who has conducted online research prior to their visit.
- Participants will be able to find the right selection or confirm a selection that a customer has already made, based on his or her needs and available stock.
- How to effectively transition to the presentation.
Presentation
- Participants will understand how to present and personalise a vehicle’s features, advantages, and benefits based on the customer needs and wants.
Demonstration
- Participants learn a planned approach to the demonstration.
- Transitioning to Build Added Value.
Building Added Value
- Be able to answer the question “Why should I buy here?” and build value in the dealership.
- Be able to transition to Information Review.
Information Review and Terms to Own
- Understanding how to confirm mental ownership.
- Understanding how to maintain leadership.
- Understanding the customer’s Terms to Own, and why this should be agreed upon preceding figures.
- Understand and develop skills on gathering information for the worksheet/proposal and working with trades.

Learning Objectives Modules 3 & 4

Terms to Own
- To get a practical application of the skills of the Terms to Own.
Presenting Figures
- Participants learn to develop skills around presenting figures and justifying trade value.
Overcoming Objections
- Participants learn how to professionally respond to Objections and solve problems.
Management Involvement
- Participants learn how to professionally involve a manager when difficulties arise.
Financial Choices – Business Office Turnover
- Participants learn a professional and effective turnover process.
Delivery / Follow-up
- Participants learn how they participate in the professional delivery.
- Participants understand the delivery is not the end but the start of a long-term relationship.
- Participants learn how to position the customer for referrals and leverage the customer’s social media.
Follow-up / Locate / Personal Marketing
- Participants learn how professionals develop their own traffic and repeat business.
- Participants quantify what their effort in locating opportunities is worth to them.
Tracking for Success
- Participants understand the value of personal accountability and self-analysis.

What Did You Like Most About the Program?

This will help me sell at least one more car a week!

Liked all about it.

First part of the introduction was super interesting.

I've been doing some things the hard way. Cant wait to get back to work and try some new techniques.

I think learning about "self-solving" in objection handling was really good.

The way it motivates and change my closing style.

Very realistic Role Play sessions.

Skill of closing sales / Dealing with customers using a proper way.

Handling the trade objections.

The self introduction style.

The way it motivates and improves.

How to present and lead the customer

Role-play sessions.

I can learn all the steps and the way to talk to the customer more confidently.

Download the Full Course Syllabus

Get a detailed look at what you'll learn and how this course can benefit you. Dive into the full course syllabus to see the topics covered, key learning objectives, and more!

Add-on Service to Professional Sales Course for Performance Improvement - Practical Skills Days

Practical Skills Days are a fantastic way to take all of the content knowledge from any course and put it to work in the real world.

The practical application of the new skills learned in the course will build the confidence and competence of the team to perform at a higher level with your customers.
These action-packed days use real-life simulation scenarios Online Live Via Zoom or In-Person hands-on demonstrations with your team in their own working environment.

Our trainers will engage the management with their teams to improve coaching skills and strategies and deliver a top-level customer experience.

To learn more about the course referenced above, please contact us today.

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Testimonials About This Course

Helpful to me and I’m looking forward to the next course!

I will sell 3 more cars a month because of this course.

Great course / great instructors.

All the consultants should learn from you guys.

This will certainly improve my knowledge in the future.

Thank you so much, this helps me a lot.

Professional Sales Course for Performance Improvement

Program Overview

Psychology of selling

Leadership of the buying process and transitions

Overview of the Buying Cycle

Introduction

Consultation

Presentation

Demonstration

Building Added Value

Information Review and Terms to Own

Terms to Own

Presenting Figures

Overcoming Objections

Management Involvement

Financial Choices – Business Office Turnover

Delivery / Follow-up

Follow-up / Locate / Personal Marketing

Tracking for Success

What Did You Like Most About the Program?

Download the Full Course Syllabus

Add-on Service to Professional Sales Course for Performance Improvement - Practical Skills Days

To learn more about the course referenced above, please contact us today.

Course Selection

Service and Parts Advisor Customer Service Experience Live In-Dealership

Workplace Well-Being & Stress Management

Service Advisor Selling Skills and Customer Communication

Professional Sales Course for New Hires or Performance Improvement

Business Office Volume & Gross

Sales Management – Managing a High-Performance Team – 2 Part Series

Testimonials About This Course

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