Fixed Operations Team Practical Skills Day

In-Person at the Dealership

Duration: 6 Hours

Online Live via Zoom

Duration: 6 Hours

Attendees: Service & Parts Advisors, Service Reception, Appointment Coordinators, BDC, Warranty Administrators, and Tower Supervisor

Program Overview

Group Training - Effective Communication

Techniques for enhancing communication skills within the team.
Role-playing exercises for real-life scenarios.
Desk Work – Fixed Operations Strategy Review:
Analyzing and refining individual and team fixed operations strategies.
Addressing challenges and brainstorming solutions.

On-Floor Work - Practical Application

Hands-on exercises in the fixed operations area.
Implementing newly learned techniques in a real-time setting.

Experiential Training - Customer Interaction Simulation

Simulated scenarios for practicing effective customer engagement.
Immediate feedback and improvement suggestions.

Skills Assessment - Individual and Team Evaluation

Evaluation of skills acquired throughout the day.
Identifying areas for further improvement.
Emphasizing the application of skills in daily fixed operations.
Future Development Opportunities:
Discussion on ongoing training and development initiatives.
Opportunities for continued growth within the fixed operations team and the organization.

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To learn more about the course referenced above, please contact us today.

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