Formula 1 Mindset and Strategy for Fixed Operations

1:00 PM – 2:00 PM: Diagnosing and Coordinating with Technology and Tools

• Presentation:
  • Diagnostic Tools in F1: How F1 teams use advanced diagnostic tools to quickly identify and resolve issues—how technicians can use similar tools in the workshop.
  • Efficient Use of Technology by Service Advisors: Using DMS/CRM systems to track repair progress, communicate with customers, and ensure seamless updates to all parties.
  • Parts Advisors and Inventory Management: Using inventory systems to quickly locate parts, track availability, and reduce the time it takes to fulfill parts requests.
  • Continuous Learning Across Roles: The importance of staying updated with the latest diagnostic techniques, communication tools, and inventory management systems.
• Practical Exercise:
  • Participants work to troubleshoot a simulated vehicle issue using diagnostic tools, while service advisors manage communication and parts advisors ensure parts availability.
• Group Discussion:
  • Share experiences with different tools and systems, discussing what works best in various scenarios and how to improve cross-department coordination.

2:00 PM – 3:00 PM: Working as a Unified Team: Communication and Collaboration

• Presentation:
  • Communication in F1: How pit crews communicate under pressure—translating this into effective communication between technicians, service advisors, and parts advisors.
  • The Role of Service Advisors: Acting as the communication hub between customers and the workshop, ensuring all parties are informed and aligned.
  • Daily Huddles: The importance of brief, focused meetings to align priorities and challenges for the day, similar to F1 race briefings.
  • Feedback Loops: Establish continuous feedback channels among all departments to improve processes and communication continuously.
• Role-Playing Activity:
  • Teams simulate a service job requiring coordination between technicians, service advisors, and parts advisors. The focus is on clear communication, efficiency, and customer satisfaction.
• Feedback Session:
  • Discuss what went well in the role-play and identify areas where communication and collaboration can be improved.

3:00 PM – 3:15 PM: Coffee Break

3:15 PM – 4:15 PM: Continuous Improvement and Performance Tracking

• Presentation:
  • Debriefing in F1: How F1 teams review every race to identify areas for improvement—how technicians, service advisors, and parts advisors can apply this mindset after every job.
  • Learning from Mistakes: Turning mistakes into learning opportunities and continuously refining processes across all departments.
  • Tracking Performance: Using KPIs and feedback to monitor and improve performance over time for technicians, service advisors, and parts advisors.
• Group Exercise:
  • Teams review a completed service job (real or simulated) and conduct a debrief to identify successes and opportunities for improvement from the perspectives of all roles.
• Group Discussion:
  • Share debrief results and discuss how continuous improvement can be incorporated into daily routines for the entire service team.

4:15 PM – 5:00 PM: Building a Culture of Excellence Across Departments

• Presentation:
  • Fostering a High-Performance Culture: How F1 teams create a culture of excellence and how technicians, service advisors, and parts advisors can contribute to a similar culture in the workshop.
  • Recognition and Rewards: Celebrating successes and motivating the team by recognizing outstanding performance across all roles.
  • Empowerment and Accountability: Encouraging all team members to take ownership of their roles and be accountable for their work.
• Final Group Discussion:
  • Participants discuss strategies for building a culture of excellence and collaboration in their workshops. Share ideas and develop action plans for implementation across departments.

5:00 PM – 5:30 PM: Q&A and Wrap-Up

• Review of Key Concepts:
  • Recap of the day’s lessons and actionable takeaways.
• Final Q&A Session:
  • Open floor for questions and further discussion on any topics covered.
• Next Steps:
  • Participants outline their action plans for implementing new techniques in their roles and improving coordination across departments.
• Closing Remarks:
  • The instructor wraps up the day with final thoughts and encouragement.