Formula 1 Mindset and Strategy for Fixed Operations

In-Person at the Dealership
Duration: 6 hours
Online Live via Zoom
Duration: 2 x 3 Hours
Attendees: Parts Advisors, Service Advisors, Technicians, Parts Managers, Service Managers, Workshop Controllers/ Tower Supervisors.

Program Overview

Syllabus

Optimizing Workshop Performance Through Coordinated Efforts of Service Technicians, Service Advisors, and Parts Advisors

Course Title: Formula 1 Mindset and Strategy for Fixed OperationsDuration: 1 Day

Audience: Service Technicians, Service Advisors, Parts Advisors, and Workshop Managers

Objective

Equip service technicians, service advisors, and parts advisors with the skills, mindset, and techniques inspired by Formula One teams to optimize efficiency, accuracy, communication, and teamwork in the service department.

Morning Session

8:00 AM – 8:30 AM: Registration and Welcome

  • Registration and Materials Distribution
  • Instructor Introduction and Course Objectives Overview:
    • Introduction to the Formula One team analogy for workshop performance
    • Overview of the day’s agenda, emphasizing the importance of collaboration among service technicians, service advisors, and parts advisors

8:30 AM – 9:30 AM: The Formula One Mentality: Precision, Speed, and Teamwork

  • Presentation:
    • Overview of how Formula One teams operate: The importance of precision, speed, and teamwork in achieving success.
    • Drawing parallels between F1 pit crews and the service department: How every role—technicians, advisors, and parts staff—is interconnected and critical to success.
    • The “Pit Crew” Mentality: Emphasizing the importance of every team member working in sync to achieve the best results.
  • Interactive Discussion:
    • Participants share their current challenges in maintaining efficiency and communication across departments and how these can be addressed with an F1-inspired mindset.

9:30 AM – 10:30 AM: Preparing Like a Pit Crew: Pre-Job Coordination

  • Presentation:
    • Pre-Job Setup for All Departments: How F1 teams prepare for pit stops by ensuring all tools, parts, and information are ready before the car arrives—applying this to technicians, advisors, and parts staff.
    • Role of Service Advisors: Ensuring accurate job cards and repair orders are prepared and communicated clearly to both technicians and parts advisors.
    • Role of Parts Advisors: Ensuring all necessary parts are available and staged, reducing downtime and ensuring technicians can start work immediately.
    • Coordinated Communication: Establishing clear communication protocols between service advisors, technicians, and parts advisors to ensure everyone is aligned.
  • Workshop Activity:
    • Teams consisting of service advisors, technicians, and parts advisors will collaborate to prepare for a mock service job, focusing on minimizing setup time and maximizing readiness.
  • Group Discussion:
    • Reflect on the activity and discuss ways to streamline the pre-job coordination process further.

10:30 AM – 10:45 AM: Coffee Break

10:45 AM – 12:00 PM: Executing Like a Pit Crew: Efficient Job Execution Across Departments

  • Presentation:
    • Focus and Precision for Technicians: How F1 teams execute pit stops perfectly—how technicians can apply similar focus and attention to detail in every job.
    • Service Advisors’ Role During Job Execution: Maintaining clear communication with customers and technicians, providing updates, and managing expectations.
    • Parts Advisors’ Role During Job Execution: Responding to urgent parts needs, ensuring that required parts are delivered to technicians without delay.
    • Eliminating Wasted Movements and Time: Techniques for reducing unnecessary actions during the repair process across all roles.
  • Hands-On Activity (if workshop environment is available for simulation):
    • Teams perform or discuss a timed mock repair job with technicians focusing on precision, service advisors managing communication, and parts advisors ensuring timely delivery. The goal is to complete the job with minimal wasted time and movement.
  • Group Feedback Session:
    • Review the activity and discuss opportunities for improvement, sharing best practices for efficient job execution and collaboration.

12:00 PM – 1:00 PM: Lunch Break

Afternoon Session

1:00 PM – 2:00 PM: Diagnosing and Coordinating with Technology and Tools

  • Presentation:
    • Diagnostic Tools in F1: How F1 teams use advanced diagnostic tools to quickly identify and resolve issues—how technicians can use similar tools in the workshop.
    • Efficient Use of Technology by Service Advisors: Using DMS/CRM systems to track repair progress, communicate with customers, and ensure seamless updates to all parties.
    • Parts Advisors and Inventory Management: Using inventory systems to quickly locate parts, track availability, and reduce the time it takes to fulfill parts requests.
    • Continuous Learning Across Roles: The importance of staying updated with the latest diagnostic techniques, communication tools, and inventory management systems.
  • Practical Exercise:
    • Participants work to troubleshoot a simulated vehicle issue using diagnostic tools, while service advisors manage communication and parts advisors ensure parts availability.
  • Group Discussion:
    • Share experiences with different tools and systems, discussing what works best in various scenarios and how to improve cross-department coordination.

2:00 PM – 3:00 PM: Working as a Unified Team: Communication and Collaboration

  • Presentation:
    • Communication in F1: How pit crews communicate under pressure—translating this into effective communication between technicians, service advisors, and parts advisors.
    • The Role of Service Advisors: Acting as the communication hub between customers and the workshop, ensuring all parties are informed and aligned.
    • Daily Huddles: The importance of brief, focused meetings to align priorities and challenges for the day, similar to F1 race briefings.
    • Feedback Loops: Establish continuous feedback channels among all departments to improve processes and communication continuously.
  • Role-Playing Activity:
    • Teams simulate a service job requiring coordination between technicians, service advisors, and parts advisors. The focus is on clear communication, efficiency, and customer satisfaction.
  • Feedback Session:
    • Discuss what went well in the role-play and identify areas where communication and collaboration can be improved.

3:00 PM – 3:15 PM: Coffee Break

3:15 PM – 4:15 PM: Continuous Improvement and Performance Tracking

  • Presentation:
    • Debriefing in F1: How F1 teams review every race to identify areas for improvement—how technicians, service advisors, and parts advisors can apply this mindset after every job.
    • Learning from Mistakes: Turning mistakes into learning opportunities and continuously refining processes across all departments.
    • Tracking Performance: Using KPIs and feedback to monitor and improve performance over time for technicians, service advisors, and parts advisors.
  • Group Exercise:
    • Teams review a completed service job (real or simulated) and conduct a debrief to identify successes and opportunities for improvement from the perspectives of all roles.
  • Group Discussion:
    • Share debrief results and discuss how continuous improvement can be incorporated into daily routines for the entire service team.

4:15 PM – 5:00 PM: Building a Culture of Excellence Across Departments

  • Presentation:
    • Fostering a High-Performance Culture: How F1 teams create a culture of excellence and how technicians, service advisors, and parts advisors can contribute to a similar culture in the workshop.
    • Recognition and Rewards: Celebrating successes and motivating the team by recognizing outstanding performance across all roles.
    • Empowerment and Accountability: Encouraging all team members to take ownership of their roles and be accountable for their work.
  • Final Group Discussion:
    • Participants discuss strategies for building a culture of excellence and collaboration in their workshops. Share ideas and develop action plans for implementation across departments.

5:00 PM – 5:30 PM: Q&A and Wrap-Up

  • Review of Key Concepts:
    • Recap of the day’s lessons and actionable takeaways.
  • Final Q&A Session:
    • Open floor for questions and further discussion on any topics covered.
  • Next Steps:
    • Participants outline their action plans for implementing new techniques in their roles and improving coordination across departments.
  • Closing Remarks:
    • The instructor wraps up the day with final thoughts and encouragement.
Discussion, Review, Q&A and Outcomes

5:00 PM – 5:30 PM: Q&A and Wrap-Up

Review of Key Concepts:

  • Recap of the day’s lessons and actionable takeaways.

Final Q&A Session:

  • Open floor for questions and further discussion on any topics covered.

Next Steps:

  • Participants outline their action plans for implementing new techniques in their roles and improving coordination across departments.

Closing Remarks:

  • The instructor wraps up the day with final thoughts and encouragement.

Key Learning Outcomes:

By the end of this course, participants will be able to:

  • Prepare for jobs with the same precision and readiness as a Formula One pit crew, with coordinated efforts across technicians, service advisors, and parts advisors.
  • Execute repairs efficiently by minimizing wasted time and movements, with all departments working together seamlessly.
  • Utilize diagnostic tools, communication systems, and inventory management to quickly and accurately diagnose issues and fulfill parts needs.
  • Communicate and collaborate effectively across departments to optimize workflow and ensure customer satisfaction.
  • Continuously improve performance by debriefing and learning from every job and contribute to a high-performance culture in the workshop.

This course is designed to help service technicians, service advisors, and parts advisors adopt the high-performance mindset and techniques of a Formula One team, optimizing their work processes and enhancing overall workshop efficiency through seamless collaboration.

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