Phone skills are old school or are they?Submitted by Warren on Thu, 08/07/2014 - 12:34
So we've talked about how the current reality of the highly informed internet shopper has required salespeople to change their daily work plan.
If the customer has done hours of research online before contacting us, when they do we need to be prepared. They saw our car on line, it fits their needs, they know the equipment and pricing. They are calling in to see if it’s still available. More than ever we have to be prepared for our day: