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Business Office Practical Skills Day Syllabus

In-Person at the Dealership
Duration: 1 Day
Online Live via Zoom
Duration: 1 Day
Offsite Trainer-led Group Discussions
Duration: 1 Day
Attendees: Business Office Staff
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Program Overview

Group Training - Effective Communication:
  • Techniques for enhancing communication skills within the team.
  • Role-playing exercises for real-life scenarios.
  • Desk Work – Business Office Strategy Review:
  • Analyzing and refining individual and team Business Office strategies.
  • Addressing challenges and brainstorming solutions.
On-Floor Work - Practical Application:
  • Hands-on exercises in the sales department and finance office.
  • Implementing newly learned techniques in a real-time setting.
Experiential Training - Customer Interaction Simulation:
  • Simulated scenarios for practicing effective customer engagement.
  • Immediate feedback and improvement suggestions.
Skills Assessment - Individual and Team Evaluation
  • Evaluation of skills acquired throughout the day.
  • Identifying areas for further improvement.
  • Emphasizing the application of skills in the business office.
  • Future Development Opportunities:
  • Discussion on ongoing training and development initiatives.
  • Opportunities for continued growth within the Finance team and the organization.

Contact US

To learn more about the course referenced above, please contact us today.

Set a call back time for a convenient free consultation with one of our senior business development team.

Course Selection

Service Advisor Selling Skills and Customer Communication

In-Person at the Dealership
 - Duration: 6 Hours
Online Live via Zoom
  - Duration: 6 Hours
In-Person at the Dealership - Duration: 6 Hours
Online Live via Zoom - Duration: 6 Hours

Service and Parts Advisor Customer Service Experience Live In-Dealership

In-Person at the Dealership
 - Duration: 12 Hours
Online Live via Zoom
  - Duration: 12 Hours
In-Person at the Dealership - Duration: 12 Hours
Online Live via Zoom - Duration: 12 Hours

Service Managers Leadership Training

In-Person at the Dealership
 - Duration: 6 Hours
Online Live via Zoom
  - Duration: 2 x (3 Hours)
In-Person at the Dealership - Duration: 6 Hours
Online Live via Zoom - Duration: 2 x (3 Hours)

Tailored Training Solutions for your Dealership

In-Person at the Dealership
Online Live via Zoom

eLearning – Professional Sales Course for New Hires & Instant Performance Advancement

Elearning
  - Duration: Self-paced
Elearning - Duration: Self-paced

Professional Sales Course for New Hires or Performance Improvement

In-Person at the Dealership
 - Duration: 12 Hours
Online Live via Zoom
  - Duration: 12 Hours
In-Person at the Dealership - Duration: 12 Hours
Online Live via Zoom - Duration: 12 Hours