Telephone Skills for an Appointment-Based Sales Strategy

Meeting the expectations of today’s highly informed buyer requires and intelligent approach and proper preparation to build value for your customer database and drive your sales performance.

The dealership will experience long-term increases in volume and profitability if these structures are coached by their sales management team.

Here’s what they will learn:

• To choose a mindset of ‘Self Management,’ and a plan to drive their own success.
• To feel more confident in customizing proven call structures to their own words.
• They will have a solid structure for a variety of incoming and outgoing call types.
• They will improve results and achieve a higher number of kept appointments.
• They will learn about building positive long-term relationships with their client database.
• They will have a better understanding of their role with ‘Highly Informed Buyers’ and have a better game plan for handling and creating opportunities.
• They will develop a personal action plan to implement new skills.
• They will understand and take responsibility for measuring and monitoring their own success
• Managers will gain an understanding of the behaviors that will drive the desired change and know how to coach the associated skills. This will allow the dealership to improve overall customer satisfaction and client retention.