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Work habits / personal development

Newest Articles Date Posted

When is the best time to give yourself a pay raise? How about now?

You can give yourself a raise any day by increasing your effort or building your sales skills. Work harder and/or get better at what you do. It’s just math.


Is your sales process haunted by the ghost of Christmas past?



The sale starts with the receptionist - will it start it well?

We occasionally run training programs to bring receptionists into the sales process. We usually have a class that has 80-90% of attendees with no idea of how sales works or how the receptionist role can positively impact sales results.


Lessons from the huddle… increase satisfaction by lowering expectations!

Many dealerships have an unofficial in-house training program designed to pass along the vast experience and knowledge of the veteran salespeople to the new recruits.  This highly effective mentoring program is called “the huddle.” Here, unselfish veterans pass along the keys to success – sales s


Building value for the highly informed shopper - Part 4

We have been talking a lot lately about this highly researched shopper - that a typical prospect is now spending 11+ hours of online research before we ever see or hear from them.