- Effectively coaching service advisors
- Bulding department volume and gross retention
- Maximizing customer satisfaction Create an environment that will exceed the expectations of your service department customers.
- Common sense for exceptional results
Service Manager Content:
- Cultivating your environment
- Attributes of an Exceptional Service Centre
- Leadership and Coaching vs. Management
- Sales Management for Service Centres
- Critical KPI’s - What are you tracking?
- Quality vs. Compromised Time
- Workshop Scheduling for Control and Profit
- Internal - Making everyone happy!
- Building all the value in your products and services
- Get rid of the Advisor guilt
Cost: $95.00 CDN
Combine with the Service Advisor Selling Skills DVD for a 3 DVD Set for only $152.00! Buy Now
Multiple Copies? Contact us for a quote.
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